FR — FrançaisNL — Nederlands

Last updated: March 2026

Introduction

Sirieu Data Management SRL (“SDM”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services, in accordance with the General Data Protection Regulation (GDPR).

Data Controller

Sirieu Data Management SRL
Rue de Sirieu 143
7061 Soignies, Belgium
Email: [email protected]
VAT: BE 0559.883.960

Data We Collect

We may collect the following types of personal data:

  • Contact information: name, email address, phone number, company name
  • Technical data: IP address, browser type, operating system, language preferences
  • Usage data: pages visited, time spent on the site, referral source

How We Use Your Data

  • To provide technical support and remote assistance services
  • To improve our website and services
  • To communicate with you about our products and updates
  • To comply with legal obligations

Legal Basis for Processing

  • Your consent (e.g., when you contact us or subscribe to updates)
  • Performance of a contract (e.g., providing software support)
  • Legitimate interest (e.g., improving our services, website analytics)
  • Legal obligation (e.g., tax and accounting requirements)

Data Sharing

We do not sell your personal data. We may share data with trusted third parties only when necessary to provide our services (e.g., hosting providers, TeamViewer for remote support). All third parties are required to respect the security of your data and process it in accordance with the law.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Support records are typically retained for 3 years after the last interaction.

Your Rights

Under the GDPR, you have the following rights:

  • Right of access — obtain a copy of your personal data
  • Right to rectification — correct inaccurate data
  • Right to erasure — request deletion of your data
  • Right to restriction — limit how we process your data
  • Right to data portability — receive your data in a structured format
  • Right to object — object to processing based on legitimate interest

Cookies

Our website uses essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. Analytics data, if collected, is anonymized and does not identify individual users.

Contact Us

To exercise your rights or for any questions about this Privacy Policy, contact us at:
[email protected]
Sirieu Data Management SRL
Rue de Sirieu 143, 7061 Soignies, Belgium